Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help.

 

1. Eligibility for Returns

 

We accept returns under the following conditions:

  1. The item must be unused, undamaged, and in its original packaging.

  2. The return request must be submitted within 14 days of receiving your order.

  3. Proof of purchase (order number or receipt) is required.

 

 

2. Non-Returnable Items

 

For safety and hygiene reasons, the following items cannot be returned:

  1. Used or opened fragrance oils, diffusers, or personal care items

  2. Gift cards or promotional items

  3. Clearance or final-sale items

  4. Items damaged due to improper use or handling

 


3. Return Process

 

To initiate a return, please follow these steps:

  1. Contact our customer service team at [support@arveascent.com] with your order number.

  2. Our team will review your request and provide return instructions.

  3. Ship the item back to our designated return address.

  4. After receiving and inspecting the item, we will notify you of the approval or rejection of your refund.

 

Please note: customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

 

4. Refunds

 

If your return is approved:

  1. Refunds will be issued to your original payment method.

  2. Processing time may take 5–10 business days, depending on your bank.

  3. Shipping fees (if any) are non-refundable unless the return is due to our error.

 

 

5. Damaged, Defective, or Wrong Items

 

If you received an item that is damaged, defective, or incorrect:

  1. Contact us within 72 hours of receiving your order.

  2. Provide photos or videos of the issue.

  3. We will arrange a replacement or a full refund at no extra cost.

 

 

6. Exchanges

 

We currently do not offer direct exchanges.

If you need a different product, please return the original item and place a new order.

 

7. Order Cancellation


Orders can be cancelled within 12 hours after purchase if they have not yet shipped.

Once shipped, cancellation is not possible.

 

8. Late or Missing Refunds

 

If you have not received your refund:

  1. Check with your bank or card issuer.

  2. Contact us at [support@arveascent.com] for further assistance.