Shipping policy

Shipping Policy

Thank you for shopping with ARVEA.

This Shipping Policy explains how we process, ship, and deliver your orders.

 

1. Order Processing Time

 

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been processed and shipped.

 

Processing time does not include shipping time.

 

2. Shipping Methods & Delivery Time

 

Delivery times vary based on your destination and selected shipping method.

Typical estimates:

  • Standard Shipping: 7–15 business days

  • Express Shipping: 3–7 business days

 

Please note that actual transit times may vary due to customs clearance, local postal delays, or uncontrollable logistics factors.

 

3. Shipping Fees

 

  • Free shipping on orders over USD $69

  • Orders below $69 will be charged a flat-rate shipping fee based on your region.

  • Exact shipping costs will be shown at checkout.

 

 

4. International Shipping

 

We currently ship to most countries worldwide.

Buyers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

We are not responsible for delays due to:

  • Customs inspections

  • Local postal service issues

  • Force majeure events (weather, strikes, etc.)

 

 

5. Order Tracking

 

Once your order is shipped, you will receive an email with:

  • Tracking number

  • Tracking link

  • Shipping carrier information

 

Please allow 24–72 hours for tracking updates to appear.

 

6. Incorrect or Incomplete Address

 

If the shipping address provided is incorrect or incomplete:

  • We are not responsible for failed delivery or lost packages.

  • Additional shipping fees may apply for reshipment.

  • Please double-check your address before placing an order.

 

 

7. Lost or Delayed Packages


If your package appears lost or severely delayed:

  • Contact us at support@arveascent.com

  • We will communicate with the carrier on your behalf

  • Resolutions may include replacement or partial refund depending on the situation

 

Please note: carriers may require up to 30 business days to confirm lost packages.

 

 

8. Damaged Packages

 

If your order arrives damaged:

  • Please contact us within 72 hours

  • Provide photos or videos of the damaged item and packaging

  • We will arrange a replacement or refund at no cost to you

 

 

9. Shipping Restrictions

 

Certain items may not be eligible for international shipping due to:

  • Local regulations

  • Hazardous material restrictions

  • Carrier limitations


We will notify you if your order cannot be shipped.

 

10. Contact Us


If you have any questions regarding shipping or your order status, please reach out to us at:

Email: support@arveascent.com